Returns & Exchanges

At LEVEL8, we stand by the quality of our fashion pieces and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. Items must be in their original, unworn condition with all tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via our portal to the outside of the box.

• 3.
  Ship Your Return

  Drop off your package at any authorized carrier location or schedule a pickup; ensure you retain your tracking receipt for peace of mind.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects and approves your return, your refund will be processed to your original payment method within 5-7 business days.